Always Try to Understand the Language of the Business, the Culture

Right after I published my conversation with Mike Wagner this week we talked for more than an hour about his work. Because we did the interview by email and there’s so much more to it, I was curious. If you can’t be face to face with someone, the phone is the next best thing. You have a chance to hear the inflection in the voice, the pauses, and get into a rhythm. Especially when you haven’t talked to someone in a while, like in our case, it gives you the texture and tempo of what a person is thinking. Mike…


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