People formulate an image of your brand based on your customer service. That’s why it’s vital to have professional call center agents who can represent your company, products, and values appropriately. Customer service training can help with this. However, there are some challenges you can face: low trainee engagement, inability to track their progress, low …
The post 5 Tips for Training Call Center Agents appeared first on Digital Agency Network.
Original source: https://digitalagencynetwork.com/tips-for-training-call-center-agents/