Fewer meetings, fewer resources, fewer constraints.
The biggest advantage that a small business has is that the owner can look customers in the eye. And vice versa.
Instead of policies, groupthink and leverage, the way forward for a small business might be the very thing that fueled you in the start: find out what people need and help them get it. Right away.
It’s never been easy to be a small business and it’s even more difficult right now. But resilience and flexibility go together.
The first rule remains: figure out what people need and bring it to them.