From worthless to priceless: Transforming your Contact Centre into a Customer Value Centre


From Contact centre to Customer Value Centre: read our new opinion paper. As we are not at the CCW, please watch also our webinar!

Dear Reader,

We at Futurelab tend to have strong beliefs – and we are usually not afraid to voice them. One of those beliefs is that, despite the advances of recent decades, humans must remain the alpha and omega of any technological innovations.

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