Are you making this mistake when journey mapping?
We already know that people are making mistakes when they’re journey mapping. I’ve outlined several of them in past posts:
5 Myths of Journey Mapping, in which I wrote about:
Are you making this mistake when journey mapping?
We already know that people are making mistakes when they’re journey mapping. I’ve outlined several of them in past posts:
5 Myths of Journey Mapping, in which I wrote about: