Squeaky wheels

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Do you really want the grease?

Or would you rather make things better?

The best way to contribute to a community or a brand isn’t by complaining.

It’s by making things better.

Taking responsibility (without authority) and creating a positive cycle of generous action. Leading by example. Finding a small corner where you can make a difference–and then making a difference.

We keep optimizing our systems for squeaky wheels.

But often, all we get is a patch, not a fix.

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